CHINA NATIONAL BUILDING MATERIAL GROUP FZE corporate banner

1. Overview

CHINA NATIONAL BUILDING MATERIAL GROUP FZE ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This policy applies to all information collected through our website, mobile applications, email communications, and other related services, regardless of how you access or use them.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and mailing address
  • Company name, job title, and business information
  • Account credentials and profile information
  • Payment information and billing details
  • Communication preferences and marketing consent
  • Technical support requests and service inquiries

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

  • IP address, browser type, and operating system
  • Device information and unique device identifiers
  • Website usage data, page views, and navigation patterns
  • Referral URLs and search terms
  • Date and time of access and session duration
  • Location data (with your consent)

2.3 Third-Party Information

We may receive information about you from third parties, such as business partners, marketing agencies, social media platforms, and public databases, which we use to supplement our records and improve our services.

3. How We Use Information

We use the information we collect for various legitimate business purposes, including:

Service Delivery

  • • Process orders and transactions
  • • Provide customer support
  • • Deliver products and services
  • • Manage accounts and subscriptions

Communication

  • • Send service notifications
  • • Respond to inquiries
  • • Provide technical support
  • • Share product updates

Marketing

  • • Send promotional materials
  • • Conduct market research
  • • Personalize content
  • • Analyze campaign effectiveness

Legal & Compliance

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Enforce terms of service
  • • Resolve disputes

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT service providers, and marketing agencies. These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to provide services to us.

Legal Requirements

We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Technical Safeguards

  • • SSL/TLS encryption for data transmission
  • • Encrypted data storage
  • • Regular security audits and assessments
  • • Intrusion detection and prevention systems
  • • Secure backup and disaster recovery procedures

Administrative Safeguards

  • • Access controls and user authentication
  • • Employee privacy training and agreements
  • • Regular privacy policy reviews
  • • Incident response procedures
  • • Vendor management and due diligence

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Cookie Type Purpose Duration
Essential Website functionality and security Session
Analytics Usage statistics and performance 2 years
Marketing Personalized advertising 1 year
Preference User settings and preferences 1 year

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access

Request a copy of your personal information

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal information

Portability

Receive your data in a portable format

Restriction

Limit how we process your information

Objection

Object to processing for marketing purposes

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days and may need to verify your identity before processing your request.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

  • Account Information: Retained for the duration of your account plus 3 years after closure
  • Transaction Records: Retained for 7 years for tax and accounting purposes
  • Marketing Data: Retained until you unsubscribe or for 2 years of inactivity
  • Website Analytics: Anonymized after 14 months, aggregated data retained indefinitely

9. International Data Transfers

As a global company, we may transfer your personal information to countries outside of your residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Transfer Safeguards

  • • Standard Contractual Clauses (SCCs)
  • • Adequacy decisions by regulatory authorities
  • • Binding Corporate Rules (BCRs)
  • • Certification schemes and codes of conduct

Data Processing Locations

  • • Primary: China (Headquarters)
  • • Secondary: United States (Cloud Services)
  • • Backup: European Union (Data Centers)
  • • Support: Various global locations

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Privacy Officer

00971 4880 6686

Mailing Address

CHINA NATIONAL BUILDING MATERIAL GROUP FZE

Plot No. S30408, Jafza South

Jebel Ali Free Zone

Dubai, United Arab Emirates

Response Time

We strive to respond to all privacy-related inquiries within 30 days. For urgent matters related to data breaches or security concerns, we will respond within 72 hours. Please provide as much detail as possible to help us address your request efficiently.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

View Company Updates